Firstclasssleep. Any seat.Any flight.Any time zone.

• 01How long will it take to get my order?

  Every order goes through two stages:

  • Processing: 1 to 3 business days. We check, pack and hand your order to the carrier.
  • Shipping: 6 to 12 days after it leaves us.

  In total, most orders arrive within 7 to 15 days of purchase. Flying soon? Order early so your FlyUp gear lands before you take off.

• 02How do I track my order?

  The moment your order ships, we email you a tracking link. If you don't see it, check your spam or promotions folder.

  Still nothing after 3 business days? Message us with your order number and we'll send it over.

• 03My tracking hasn't updated in a few days. Is that normal?

  Yes. Tracking often pauses for a few days while a package moves between carriers or facilities, and then updates all at once. If there's no update for more than 7 days, contact us and we'll look into it with the carrier.

• 04Where do you ship?

  We ship across the United States. Available shipping options and costs for your address are shown at checkout before you pay.

• 05I entered the wrong address. Can I fix it?

  Yes, if your order hasn't shipped yet. Contact us as soon as possible with your order number and the correct address. Once an order has shipped, we can no longer change the address.

• 06Can I change or cancel my order?

  We start preparing orders quickly, so reach out as soon as you can. If your order hasn't shipped yet, we'll do our best to update or cancel it. After it ships, changes are no longer possible, but you can check our refund policy.

• 07Which payment methods do you accept?

  We accept all major credit and debit cards, plus the express payment options shown at checkout for your device and region.

• 08Is checkout secure?

  Yes. Our checkout is powered by Shopify, and every payment is encrypted and processed securely. We never see or store your full card details.

• 09My discount code isn't working. What should I do?

  Check that the code is spelled exactly right, hasn't expired, and that your cart meets any minimum. Only one code can usually be used per order. Still stuck? Send us a message and we'll help.

• 10I didn't get an order confirmation email.

  Confirmation emails usually arrive within minutes. Check your spam or promotions folder first. If it's not there, contact us and we'll confirm your order and resend the details.

• 11Which FlyUp product is right for me?

  Start with the problem you want to solve:

  • Your head drops when you fall asleep: a FlyUp travel pillow.
  • Cabin lights keep you awake: the sleep mask.
  • Engine noise and chatter: the noise reducing earplugs.

  For the full experience, combine them into your own travel kit.

• 12Is it only for flights?

  Not at all. Customers use FlyUp on trains, buses, long road trips as a passenger, and for quick naps at the office or at home.

• 13Do the earplugs block all sound?

  They're designed to reduce noise, not remove it completely. They soften engine hum and background chatter so it's easier to rest, while you can still hear important announcements.

• 14How do I clean and care for my FlyUp products?

  Follow the care instructions on the label of your product. Let everything dry completely before packing it away for your next trip.

• 15What if it's not right for me?

  We want you to love your FlyUp gear. Our full return conditions are on our refund policy page. Have a question about your case? Message us and we'll walk you through it.

• 16My item arrived damaged or something is missing.

  We're sorry about that. Contact us with your order number and a few photos, and our team will help you sort it out as quickly as possible.

• 17How can I reach your team?

  The fastest way is through our contact page. Include your order number if you have one so we can help you faster.

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